OUTsurance, a household name in South Africa, is renowned for its innovative approach to insurance solutions. With a commitment to providing reliable coverage and exceptional service, OUTsurance has earned the trust of millions of customers nationwide.
In this article, we’ll delve into what makes OUTsurance stand out in the insurance industry, the range of products they offer, and how you can benefit from their services.
Understanding OUTsurance
Established in 1998, OUTsurance has emerged as a leading provider of insurance products in South Africa. Their mission is simple: to offer comprehensive insurance solutions that provide peace of mind and financial protection to individuals and businesses alike.
With a focus on transparency, efficiency, and customer satisfaction, OUTsurance has set the standard for excellence in the insurance industry.
Here are some key points about OUTsurance:
- Money Back for Remaining Claim-Free: OUTsurance pioneered the concept of rewarding customers for remaining claim-free. They have paid out over R3 billion in cash bonuses to policyholders who have not made claims, saving consumers significant amounts in premiums.
- Industry Recognition: OUTsurance has been recognized as an industry leader by various influential South African media publications. Their commitment to providing quality insurance solutions has earned them accolades in annual awards.
- Digital Innovations: OUTsurance offers digital solutions to make your life easier. You can create your OUT ID for seamless access to their services.
Products and Services Offered by OUTsurance
- Car Insurance: Whether you’re driving a sedan, SUV, or bakkie, OUTsurance offers car insurance policies tailored to your needs. With benefits such as 24/7 roadside assistance, fixed excess, and optional extras like hail cover and scratch and dent protection, OUTsurance ensures that you’re covered on the road.
- Home Insurance: Protect your most valuable asset with OUTsurance’s comprehensive home insurance policies. From structural damage to theft and natural disasters, OUTsurance offers flexible coverage options to safeguard your home and belongings.
- Life Insurance: Planning for the future is essential, and OUTsurance’s life insurance policies provide financial security for you and your loved ones. With options for lump-sum payouts, monthly income benefits, and funeral cover, OUTsurance ensures that your family is protected in the event of unforeseen circumstances.
- Business Insurance: From small businesses to large corporations, OUTsurance offers a range of insurance solutions tailored to the unique needs of businesses. Whether you need coverage for your property, assets, liability, or employees, OUTsurance has you covered.
- Pet Insurance: As cherished members of our families, our furry companions deserve the best care and protection. OUTsurance’s Pet Insurance offers comprehensive coverage for veterinary bills, accidents, and illnesses, allowing you to provide the best possible care for your beloved pets without breaking the bank.
The OUTsurance Advantage
- Innovative Technology: OUTsurance leverages technology to streamline the insurance process, making it easier and more convenient for customers to manage their policies and claims online.
- Exceptional Customer Service: With a dedicated team of insurance experts and a commitment to customer satisfaction, OUTsurance provides personalized service and support to ensure that your insurance needs are met.
- Competitive Pricing: OUTsurance offers affordable insurance solutions without compromising on quality or coverage. With transparent pricing and no hidden fees, you can trust that you’re getting the best value for your money.
How to Get Started with OUTsurance
- Assess Your Needs: Determine the type of insurance coverage you require based on your personal or business circumstances.
- Request a Quote: Visit the OUTsurance website or contact their customer service team to request a personalized insurance quote tailored to your needs.
- Review Your Options: Once you receive your insurance quote, take the time to review the coverage options, benefits, and premiums to ensure that they align with your requirements and budget.
- Purchase Your Policy: Once you’re satisfied with the coverage and terms, complete the necessary paperwork and make payment to activate your insurance policy with OUTsurance.
Frequently Asked Questions
Let’s take a look at some frequently asked questions:
1. Who Owns OUTsurance?
OUTsurance Holdings Limited is a financial services investment holding company based in South Africa. It is the parent company of OUTsurance, a well-known insurance provider.
Here are some key points about OUTsurance’s ownership and history:
-
- Ownership: OUTsurance Holdings Limited is 89% owned by Rand Merchant Investment Holdings (RMI). RMI is a listed entity on the Johannesburg Stock Exchange (JSE).
- Formation: OUTsurance Holdings Limited was formed in 1998 as a wholly owned subsidiary of RMB Holdings to provide short-term insurance to individuals.
- Expansion: Over the years, OUTsurance expanded its operations into other countries. It launched Youi in Australia in 2008, becoming the first African company to set up an insurance business there. It also expanded into New Zealand with Youi New Zealand.
- Product Offerings: OUTsurance subsidiaries offer various short and long-term insurance products, including general insurance, life insurance, and funeral insurance, to individual and corporate customers.
2. What does OUTsurance home insurance cover?
OUTsurance home insurance provides comprehensive coverage for both your building and its contents. Here’s what it covers:
- Buildings Insurance:
- Structure and Fixtures: Protects the physical structure of your home, including walls, roof, floors, doors, windows, and built-in cupboards.
- 24/7 Home Assistance: OUTsurance offers round-the-clock assistance when things go wrong, ensuring you’re covered in emergencies.
- Contents Insurance:
- Valuables Inside Your Home: Covers your belongings against damage and theft. This includes items like furniture, appliances, electronics, and personal possessions.
- Bonus Benefits: OUTsurance provides additional benefits to enhance your coverage.
- Portable Possessions Insurance (OUT-and-About):
- Whether you’re commuting to work or traveling globally, this insurance covers your personal belongings against loss or damage.
- Items covered include special clothing, eyewear, jewelry, cellphones, photographic equipment, and other electronic devices.
3. What does OUTsurance comprehensive car insurance cover?
OUTsurance’s comprehensive car insurance provides extensive coverage to protect you and your vehicle. Here are the key features and benefits:
-
Loss or Damage Coverage:
- Theft and Hijacking: If your car is stolen or hijacked, OUTsurance covers the loss.
- Accidents: Damage resulting from accidents, collisions, and rollovers is included.
- Natural Disasters: Coverage extends to damage caused by floods, hail, and other natural events.
- Intentional Damage: If someone intentionally damages your insured vehicle, you’re covered.
-
Third-Party Liability:
- OUTsurance pays up to R5 million (or more if you choose) if you’re legally responsible for damage to a third party.
- You’re even covered when driving someone else’s car.
-
Additional Benefits:
- OUTbonus: After three claim-free years, you receive 10% of your premiums back in cash.
- Help@OUT: Emergency roadside assistance available 24/7.
- Low Flat Excess: Your excess remains fixed, regardless of the claim size.
- Top Panel Beaters: Repairs are guaranteed for a 12-month period.
- Lost and Stolen Keys: Coverage for lost, stolen, or damaged car keys.
- Medical Expenses: Covers medical costs for injured passengers after an accident.
-
Optional Extras:
- Car Hire: Get up to 30 days’ car hire following a claimable accident, theft, or hijacking.
- 4×4 Insurance: If you travel beyond South Africa’s borders to neighboring African countries, this addition provides coverage.
Choose OUTsurance for comprehensive car insurance that goes beyond the basics. Get peace of mind knowing you’re protected!
OUTsurance Reviews
Let’s explore some reviews related to OUTsurance:
-
Hellopeter.com Reviews:
- TrustIndex: 4 out of 5.
- Average Time To Reply: Approximately 0 hours.
- NPS (All time): -70 (Recommended: Unlikely).
- Customers share their experiences, both positive and negative, on Hellopeter.com. Some users express satisfaction with OUTsurance’s service, while others highlight issues related to claims and communication.
- For more detailed reviews, you can visit Hellopeter OUTsurance Reviews.
-
ComplaintsBoard:
- Resolved Complaints: 93 (65%).
- Unresolved Complaints: 51 (35%).
- OUTsurance generally handles customer issues well, with a good resolution rate. Familiarize yourself with their processes and services to be proactive.
- Explore more on ComplaintsBoard OUTsurance Reviews.
-
Trustpilot:
- OUTsurance has received mixed reviews on Trustpilot.
- Rating: 1.9 out of 5 stars.
- Some customers express disappointment, while others may have had positive experiences.
- Check out Trustpilot OUTsurance Reviews for more insights.
Feel free to explore these reviews to make an informed decision about OUTsurance’s offerings!
OUTsurance Contact Number
If you need to get in touch with OUTsurance, here are the contact details:
- Sales: You can call OUTsurance for sales inquiries at 0860 060 000. They are available from Monday to Thursday (8:00 AM to 7:00 PM), Friday (8:00 AM to 6:00 PM), Saturday (8:00 AM to 1:00 PM), and public holidays (8:00 AM to 5:00 PM).
- Client Care: For general client care, reach OUTsurance at 0860 070 000. Their operating hours are Monday to Thursday (7:00 AM to 6:00 PM), Friday (8:00 AM to 6:00 PM), Saturday (8:00 AM to 1:00 PM), and public holidays (8:00 AM to 5:00 PM).
- Claims: If you need to submit a claim, call 0860 070 000. They are available from Monday to Friday (7:00 AM to 6:00 PM), Saturday (8:00 AM to 1:00 PM), and public holidays (8:00 AM to 5:00 PM). You can also submit a claim via the OUTsurance app or client portal.
- International: If you’re calling from outside South Africa, dial +27 12 673 3000. The operating hours remain the same.
- Help@OUT: For emergency roadside assistance, reach them at 0860 080 000. This service is available 24/7.
Feel free to connect with OUTsurance using the provided contact details. They’re ready to assist you!
Conclusion
OUTsurance is more than just an insurance company – it’s a trusted partner in protecting what matters most to you. With a wide range of insurance products, innovative technology, and exceptional customer service, OUTsurance offers peace of mind and financial security to individuals and businesses across South Africa.
Whether you’re looking for car insurance, home insurance, life insurance, or business insurance, OUTsurance has the solution for you. Explore OUTsurance today and experience the difference that quality insurance coverage can make in your life.