In a world where traditional insurance can be complex and expensive, Pineapple Insurance emerges as a breath of fresh air, offering simplicity, affordability, and transparency to South African consumers. With its innovative approach to insurance, Pineapple has quickly gained popularity among savvy consumers seeking a modern alternative to traditional insurers.
Let’s explore what sets Pineapple apart and how it’s changing the insurance landscape for the better.
How Long Has Pineapple Insurance Been Around?
Pineapple emerged as an insurtech disruptor in 2016 when its founding team entered an innovation competition. Since then, it has rapidly grown, winning global recognition and providing innovative insurance solutions.
In 2018, Pineapple was voted the best insurtech in the world by the global insurance community as part of a competition held by The Digital Insurer. It started with each continent electing their best insurtech.
When this was done, the winners of all continents went head-to-head, with Pineapple ultimately being crowned the champion. And today it’s a roaring business!
Why Choose Pineapple Insurance?
When it comes to insurance providers, Pineapple stands out as a top contender in the South African market. Perhaps we’re a bit biased, but there’s good reason behind our claim.
As one of the leading pioneers in digital insurance in South Africa, Pineapple has revolutionized the insurance landscape by prioritizing transparency, fairness, and accessibility for all.
Here’s why Pineapple is your go-to choice for instant, fair, and rewarding insurance.
1. Revolutionizing Insurance with Pineapple:
Pineapple has redefined the insurance experience by restructuring traditional insurance products to minimize profit margins and maximize value for clients. Unlike conventional insurers, Pineapple redistributes leftover premiums back to its members, ensuring that you get the most out of your coverage.
2. Instant, Fair, and Rewarding Insurance:
They believe in making insurance simple and straightforward. Furthermore, their 100% digital platform allows you to generate quotes, activate policies, lodge claims, and update coverage seamlessly online, without the need to speak to a consultant. Additionally, their innovative AI technology, simply snap a picture of the item you want to insure, and their system will match it to the correct policy and pricing category.
3. Accessible Anytime, Anywhere:
Accessibility is key at Pineapple. Whether you’re at home, in the office, or on the go, their digital platform ensures that insurance is accessible to anyone, anywhere, anytime. Need assistance? Pineapple’s online support team and chatbot are available round-the-clock to provide help and guidance whenever you need it.
4. Multiple Channels for Support:
Pineapple understands that everyone has their preferred method of communication. That’s why they offer multiple channels for support. Whether you prefer chatting on WhatsApp, sending an email, or talking directly through the Pineapple app, their dedicated support team is ready to assist you every step of the way.
Who Underwrites Pineapple Insurance?
Pineapple Insurance is underwritten by Old Mutual Alternative Risk Transfer Insure Limited.
What type of Insurance Is Available?
Pineapple offers comprehensive coverage for various insurance needs.
Let’s explore the types of insurance they provide:
- Comprehensive Car Insurance:
- Pineapple’s comprehensive car insurance covers a wide range of potential crises, not just accidents. It includes risks such as hijackings, vandalism, and natural disasters. This coverage is more extensive than other types of motor vehicle insurance and even includes third-party liability.
- Per-Item Insurance:
- Pineapple allows you to cherry pick what you want to insure. Phones, tablets, laptops, PCs, wearables, drones, bicycles, TVs, gaming consoles, speakers, cameras & camera equipment, jewellery, watches, headphones, glasses, bags & clothing, sports equipment, musical instruments… you name it, they’ll insure it.
How To Apply
To apply for Insurance, follow these simple steps:
- Download the Pineapple App:
- Visit the Pineapple website or your app store to download the Pineapple app.
- Get Your Quote:
- Open the app and start your quote.
- You’ll receive your quote in 90 seconds.
- Pineapple offers insurance starting from R19/day.
How To Claim from Pineapple Insurance?
Submitting a claim with Pineapple is straightforward:
- Log onto the Pineapple app (or submit a claim through the webpage if your phone is stolen).
- Navigate to the claims flow within the app.
- Confirm your honesty in all your answers.
- Select the date of the incident (damage or theft).
- Choose the affected items covered on that date.
- Indicate whether it was a theft or damage event.
- Submit a voice note explaining the incident in detail.
- Use Google Maps to show where the event occurred.
- Upload supporting documentation (photos, invoices, etc.).
- If applicable, provide a case number
Pineapple Insurance Reviews
Let’s explore some customer reviews from different sources:
- Hellopeter.com:
- Pineapple has a rating of 4.37 out of 5 based on 6,846 reviews.
- Their TrustIndex is 9.2, indicating positive customer sentiment.
- Pineapple is ranked #4 in Brokers & Intermediaries.
- The average time for them to reply is 8.45 hours.
- Their Net Promoter Score (NPS) is 22 (all-time).
- Customers recommend Pineapple Insurance.
- Individual Customer Reviews:
Remember that individual experiences can vary, and it’s essential to consider both positive and negative reviews when evaluating an insurance provider.
Pineapple Insurance Contact Details
Website: www.pineapple.co.za
Telephone: 087 131 1991
WhatsApp: 060 012 3771
Email:
Physical Adress:
4 Sandown Valley Crescent,
Sandown, Sandton, JHB